Privacy

Effective Date: August 17th, 2026
Last Updated: August 17th, 2026

UrbanSpace Holdings LLC (“UrbanSpace Holdings,” “we,” “us,” or “our”) operates [Holiday Market Name] and its related mobile application (the “App”), website, loyalty and rewards program, stored-value features, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Services, and information provided by third parties.

A. Information You Provide

Depending on how you use our Services, we may collect:

• Full name;

• Email address;

• Telephone or mobile phone number;

• Mailing or billing address;

• Account login information;

• Purchase and transaction information;

• Rewards and loyalty-program activity;

• Gift card, stored-value, wallet, or account balance information;

• Payment information;

• Bank account and routing information, where applicable;

• Customer service communications;

• Promotional preferences; and

• Other information you voluntarily provide.

B. Financial and Payment Information

If you use a feature that allows you to add money to your UrbanSpace account, make purchases, receive refunds, or otherwise conduct financial transactions, we may collect information necessary to facilitate those transactions.

Depending on the payment method and service provider, this may include bank account information, routing numbers, payment-card information, transaction amounts, account balances, and transaction history.

We may use third-party payment processors, banks, financial institutions, or other service providers to process and safeguard payment information.

Where possible, payment information may be transmitted directly to our payment processor rather than stored directly by UrbanSpace Holdings.

C. Information Collected Automatically

When you use our App or website, we may automatically collect:

• IP address;

• Device type;

• Operating system;

• App version;

• Browser information;

• Device identifiers;

• Date and time of access;

• Pages, screens, and features accessed;

• Purchases and transactions;

• Rewards activity;

• Approximate location information;

• Crash reports and diagnostic information; and

• Other usage information.

2. How We Use Information

We may use information we collect to:

• Create and maintain your account;

• Provide access to the App and Services;

• Process purchases and payments;

• Add, maintain, and redeem stored value;

• Maintain your account balance and transaction history;

• Track and administer rewards;

• Provide loyalty benefits and promotions;

• Verify transactions and prevent fraud;

• Communicate with you about your account;

• Send promotional communications;

• Provide customer service;

• Improve the App and Services;

• Analyze usage and business performance;

• Maintain security;

• Detect and prevent unauthorized activity;

• Comply with legal and regulatory obligations; and

• Enforce our agreements and protect our rights.

3. Marketing Communications

If you provide your email address or telephone number, we may use that information to send you marketing and promotional communications regarding UrbanSpace Holdings, the Holiday Market, events, offers, rewards, promotions, and related products or services, subject to applicable law.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism contained in the applicable message.

If you receive promotional text messages, you may opt out by following the instructions provided in the message, such as replying STOP.

Opting out of marketing communications will not prevent us from sending necessary non-promotional communications relating to your account, transactions, security, or Services.

4. Rewards and Loyalty Information

If you participate in our rewards or loyalty program, we may collect and maintain information concerning:

• Points earned;

• Points redeemed;

• Rewards issued;

• Rewards redeemed;

• Purchases associated with rewards;

• Promotional offers;

• Eligibility for rewards; and

• Other activity associated with your rewards account.

We use this information to administer the rewards program, provide benefits, prevent fraud, and personalize offers.

5. Stored Value and Account Balances

The App may allow you to maintain a balance that can be used to purchase eligible goods or services at participating UrbanSpace Holdings locations or affiliated Holiday Market merchants.

We may collect and maintain information regarding:

• Amounts loaded;

• Amounts spent;

• Refunds;

• Transfers, if available;

• Current balances;

• Transaction history; and

• Other activity involving your stored-value account.

The handling of stored funds may involve third-party financial institutions, payment processors, or other service providers.

The specific rights, restrictions, fees, expiration rules, and other conditions applicable to stored value are described in the App Terms & Conditions and any applicable stored-value or gift-card disclosures.

6. How We Share Information

We may share information with third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

• Payment processors;

• Banks and financial institutions;

• Technology and software providers;

• App hosting providers;

• Customer-service providers;

• Email and SMS communication providers;

• Analytics providers;

• Fraud-prevention and security providers;

• Professional advisors;

• Contractors and service providers;

• Participating Holiday Market merchants, where necessary to complete transactions or administer rewards; and

• Government authorities or other parties when required by law.

We do not sell your bank account information or financial information for third-party marketing purposes.

We also do not sell personal information as a source of revenue in the ordinary course of our business.

7. Financial Information Security

We recognize that financial and banking information is sensitive.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal and financial information from unauthorized access, disclosure, alteration, or destruction.

Access to financial information is restricted to individuals and service providers who have a legitimate business need to access it.

Where appropriate, financial information may be processed or stored by specialized third-party payment processors or financial institutions rather than directly by UrbanSpace Holdings.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Similar Technologies

Our website and App may use cookies, pixels, SDKs, local storage, and similar technologies to:

• Operate the Services;

• Remember preferences;

• Understand usage;

• Measure marketing effectiveness;

• Analyze performance;

• Improve functionality; and

• Detect fraud or security threats.

You may have the ability to control certain technologies through your device, browser, App settings, or other available privacy controls.

9. Location Information

If the App provides location-based functionality and you grant permission, we may collect location information to provide features such as finding participating Holiday Market locations, providing relevant offers, improving the Services, or assisting with transactions.

You can generally control location permissions through your device settings.

10. Children's Privacy

Our Services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

11. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including rights to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Obtain certain information in a portable format;

• Opt out of certain forms of targeted advertising or sharing;

• Opt out of certain marketing communications; and

• Exercise other rights provided by applicable law.

We may need to verify your identity before processing certain requests.

To exercise a privacy right, contact us using the information below.

12. Third-Party Services

The App may integrate with third-party services, including payment processors, banks, financial institutions, analytics providers, marketing providers, and other technology companies.

Those third parties may have their own privacy policies and terms. We are not responsible for privacy practices outside our control.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, administer accounts and rewards, maintain transaction records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and protect our legitimate business interests.

Financial and transaction records may be retained for longer periods when required by law or necessary for accounting, tax, regulatory, fraud-prevention, or dispute-resolution purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date above. Where required by law, we may provide additional notice.

15. Contact Us

UrbanSpace Holdings LLC
United States

Privacy Email: support@urbanspacemarkets.com

For privacy-related requests, please include “Privacy Request” in the subject line.